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Cape Coral Mortgage Solutions

  • Buy A Home
  • Refinance
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(239) 766-8344
  • Buy A Home
  • Refinance
  • Learning Center
  • About
  • Contact
Apply Now
Louisville
(502) 327-9770
Cape Coral
(239) 766-8344
CDLP

Customer Complaint Policy

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our Board. We are focused on providing
financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us at the number on the Home Page

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Loan Options

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Contact

  • 3046 Del Prado Blvd S, Ste 1-B
  • Cape Coral, FL 33904
  • (239) 766-8344
  • Find us on Google

  • 10602 Timberwood Cir, Ste 3
  • Louisville, KY 40223
  • (502) 327-9770
  • Find us on Google

  • NMLS ID: 36093
  • Company NMLS : 1364/MB73346
  • FL #MBR1574, TN #135166

American Mortgage Solutions in Florida and Kentucky

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American Mortgage Solutions is an Equal Housing Lender. As prohibited by federal law, we do not engage in business practices that discriminate on the basis of race, color, religion, national origin, sex, marital status, age, because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act. Disclaimer: Programs subject to change without notice. All borrowers must qualify per program guidelines.


These materials are not from HUD, FHA, the USDA, or the VA. These materials were not approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not an endorsement of the Sender or any of its employees or business partners. For information directly from HUD/FHA, visit https://www.hud.gov/guidance For information directly from the VA, visit http://www.benefits.va.gov/HOMELOANS/ For information directly from the USDA, visit http://www.usda.gov/wps/portal/usda/usdahome?navid=GRANTS_LOANS

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